Support

We would love to help. Most questions are answered below.

Email us any time at support@lumatrace.app and we will get back to you. Telling us your Apple Vision Pro's visionOS version and what you were doing helps us help you faster.

Getting started

• Create or import a design. Generate one with Apple Image Playground, or bring in your own from Photos, Files, or AirDrop.
• Send it to a surface. Carry it to a wall or table and let go nearby, and it snaps flush and locks.
• Trace it. Lower the opacity with the eye slider and draw, letter, or paint over the guide.

Frequently asked

Does it work on walls and tables?

Both. LumaTrace locks designs to vertical surfaces like walls, chalkboards, and canvas on an easel, and to horizontal surfaces like a desk or a sheet of paper on a table.

Will my design stay in place if I quit?

Yes. A locked design is pinned to its exact spot and returns there the next time you open the tracing space.

What is free, and what does Pro include?

You can try LumaTrace free with a starter allowance of traces and Apple Image Playground generations. LumaTrace Pro unlocks unlimited tracing and generations and starts with a 7-day free trial.

How do I manage or cancel my subscription?

Subscriptions are handled by Apple. On your device, open Settings, tap your name, then Subscriptions, and select LumaTrace to change or cancel it. You can also manage it from the App Store. Cancelling keeps Pro active until the end of the current period.

How do I restore a purchase?

Open LumaTrace, go to Settings inside the app, and tap Restore Purchases.

Is my data private?

Yes. LumaTrace has no account and collects no data. Everything stays on your device. See our Privacy Policy.

Still stuck?

Email support@lumatrace.app and we will sort it out.